Refund policy

Return & Refund Policy

Last updated: February 9, 2026

This Return & Refund Policy applies to purchases made through Behram Agha Studios and Emotional Damage. Many items are produced made-to-order using trusted fulfillment partners (including Printful). Please read carefully before ordering.

Made-to-Order Products (Important)

Most apparel, prints, and merchandise are made to order. This means your item is created after you place an order. Made-to-order production helps reduce waste and ensures each piece is produced specifically for you.

Because items are made-to-order, we do not accept returns or exchanges for:

  • Incorrect size selected
  • Change of mind / buyer’s remorse
  • Style preference (fit, feel, or look)
  • Color preference (screen colors may vary by device)
  • Ordering the wrong item or variant

Return-reduction tip: Please review the sizing chart and product details before checkout. If you’re unsure, contact us first—we’ll help you pick the right size and product.

Damaged, Defective, or Incorrect Items

We stand behind our products. If your order arrives damaged, defective, misprinted, or not as ordered, we will make it right.

To request a replacement or refund, contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos showing the issue (and packaging if possible)

After review, we will either: (a) ship a replacement at no cost, or (b) issue a refund if a replacement is not possible. In most cases, you will not need to return the damaged item unless we request it.

Original Art, Limited Editions & Custom Work

Final sale items (non-returnable) include:

  • Original paintings
  • Limited-edition or signed prints
  • Custom or commissioned artwork
  • Special drops and exclusive releases

These items are carefully packed. If a final sale item arrives damaged, contact us within 7 days so we can resolve it.

Shipping Issues

Lost in transit

If your package appears lost, contact us within 7 days so we can investigate with the carrier and/or fulfillment partner.

Marked delivered but not received

If tracking shows “delivered” but you didn’t receive it, please check with household members/neighbors and your delivery location. Then contact us within 7 days so we can assist.

We are not responsible for:

  • Incorrect addresses entered at checkout
  • Carrier delays due to weather, peak seasons, or customs
  • Stolen packages after confirmed delivery (where carrier proof of delivery exists)

Refund Processing

Approved refunds are issued to the original payment method. Processing times vary by payment provider, but typically take 5–10 business days after approval.

Shipping costs are non-refundable unless the issue was caused by us (wrong item, defective item, or damage in transit).

Contact

Questions before ordering are welcome (and honestly, encouraged). The fastest way to prevent returns is to confirm the right size and product upfront.

  • Email:  behramaghastudios@yahoo.com
  • Business: Behram Agha Studios / Emotional Damage

Quick FAQ

Can I exchange for a different size?

Because most items are made-to-order (including Printful-fulfilled apparel), we can’t offer exchanges for size selection. Please use the sizing chart and contact us before ordering if you’re unsure.

What if my item is misprinted or damaged?

Contact us within 7 days of delivery with photos and your order number. We’ll replace it or refund it if replacement isn’t possible.

Do you accept returns for “changed my mind”?

No—made-to-order items aren’t returnable for change of mind, preference, or incorrect size selected.

Where is my order made and shipped from?

Items may be produced and shipped by our fulfillment partners (including Printful) depending on the product and destination.

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